Her Honour the Vice President Dr W.K Mutale Nalumango toured exhibition stands during the Africa Public Service Day Commemoration being held in Lusaka. The event is taking place at Piazza, East Park Mall in Lusaka and has brought together government institutions, public agencies and development partners. The commemoration provides a platform for showcasing progress in public service delivery and governance reforms across the continent. It also highlights the role of public institutions in improving efficiency, accountability and citizen access to services. The Vice President’s tour placed attention on how different institutions are implementing reforms and modernising service delivery systems.
The Africa Public Service Day Commemoration is an important annual event that focuses on strengthening public administration across African countries. It gives government departments an opportunity to present their achievements and share practical solutions that improve service delivery. At the exhibition stands, various institutions displayed innovations aimed at improving how citizens access public services. These included digital platforms, administrative reforms and improved customer service systems. The exhibits demonstrated how public institutions are working to reduce delays, improve transparency and increase efficiency in service delivery. The event also encouraged dialogue on how governments can respond more effectively to public needs.
During the tour, Vice President Dr W.K Mutale Nalumango engaged with exhibitors and observed the different service delivery models on display. She highlighted the importance of ensuring that public service reforms translate into real and measurable benefits for citizens. She also emphasized the need for government institutions to maintain high standards of professionalism and accountability in their operations. The Vice President noted that public service remains central to national development and requires continuous improvement. Her engagement with officials reflected Government’s commitment to strengthening institutional performance and enhancing service delivery outcomes. The interactions at the stands also allowed institutions to explain how their programmes are supporting development goals.
The exhibition area at Piazza, East Park Mall in Lusaka served as a central hub for showcasing innovation in the public sector. Government ministries and agencies used the platform to demonstrate how they are improving efficiency through technology and policy reforms. Visitors at the event were able to interact directly with officials and learn more about ongoing initiatives in different sectors. The displays covered areas such as health services, education systems, administrative reforms and citizen support programmes. The event created a space for sharing knowledge and building stronger coordination between institutions. It also reflected growing efforts to modernise public service delivery across Zambia.
The Vice President’s tour reinforced Government’s focus on improving public service delivery and strengthening institutional performance. The Africa Public Service Day Commemoration continues to serve as a key platform for showcasing progress and promoting collaboration among African public institutions. The event in Lusaka highlighted the importance of innovation, accountability and leadership in driving effective governance. It also demonstrated how public institutions are working to align their services with national development priorities. The commemoration underscored the need for continued reforms that ensure citizens receive efficient and reliable services.